We are looking for a highly motivated Membership Services Manager to assist members in areas such as retention, recruitment, dues payments, billing cycles and explanation of benefits as needed/required. The successful candidate will work under the guidance of the Membership Director. Responsibilities include providing the necessary leadership and support to meet the organizational goal of growing and maintaining membership at all levels.

Duties and Responsibilities will include:

•  Timely response to member queries and streamlining day-to-day operations in membership.
• In conjunction with the Membership Director, provide monthly membership statistical analysis to President and Board of Directors.
• Works with the membership director to review existing policies and offering suggestions for changes in existing policy and SOPs.
• Manage Association Management System (AMS) to solve problems, run queries, reports, and ensure the member portal and the database are in sync.
• Work with other departments in assure the membership database is always up- to-date
• Work with the Marketing Dept. to ensure membership web content is accurate.
• Maintain new member welcome activities, such as welcome letters, certificates, etc.
• Maintain organizational and historical records for AMS.
• Execute decisions on changes to individual records when necessary.
• Ensure all members are stewarded with appropriate communications.

Minimum of two years of prior related experience in an office environment, including an association or non-profit. Strong organizational skills, with the ability to establish priorities, manage multiple demands and projects, and meet deadlines. Results oriented. Creative. Excellent writing, speaking, and interpersonal skills. Demonstrated ability to provide excellent customer service in a variety of situations (face to face, on the phone, email). Able to take initiative, use sound judgment, and work independently, effectively and cooperatively with all levels of staff and constituents. Member focused. Knowledge of customer databases; Spreadsheet software and Word Processing software.